Your Data. Your Rights. Our Responsibility.

Capri Game Privacy Policy — How We Collect, Use and Protect Your Data

This Privacy Policy explains exactly what personal information Capri Game collects from Pakistani players, how we use it, who we share it with and what rights you have over your own data. We have written it in plain English — no legal jargon without explanation.

Last Updated: 1 June 2025  ·  Effective Immediately
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Capri Game is built for Pakistani players — every data practice described here is designed with your privacy and security in mind.

1. Overview


Capri Game operates at caprigame.bet and provides online gaming and sports betting services to players in Pakistan. When you register on Capri Game, deposit funds, place a bet or contact our support team, you share certain personal information with us. This Privacy Policy tells you clearly what that information is, why we need it, how we store it and what you can do about it.

We have written this policy for Pakistani players — people who use Easypaisa, JazzCash or a local bank account to manage their money and who expect a platform to be straightforward about how their data is handled. We will not use your data to spam you, sell it to advertisers or share it with parties who have no business need for it. What we collect, we collect for a specific reason — and we explain each reason in this document.

This Privacy Policy should be read alongside our Terms and Conditions and Responsible Gaming policy. By registering and using Capri Game, you acknowledge that you have read and understood this Privacy Policy.

Short Version: We collect what we need to run your account, process payments and keep the platform safe. We do not sell your data. We protect it with strong encryption. You can ask us to show, correct or delete your data at any time.

2. Data We Collect


Capri Game collects personal data through three main channels: information you give us directly, information collected automatically as you use the platform, and information received from third parties such as payment processors and identity verification services.

2.1 Information You Provide Directly

Data Type Examples When Collected
Identity data Full legal name, date of birth, CNIC number (when required for verification) Registration & KYC verification
Contact data Mobile number, email address, city/province Registration
Account credentials Username, hashed password Registration
Financial data Easypaisa/JazzCash account number, bank account details for IBFT, card BIN (first 6 digits) for Visa/Mastercard Deposit / withdrawal setup
Support communications Chat transcripts, email threads, submitted screenshots Any time you contact support
Responsible gaming preferences Deposit limits, cooling-off durations, self-exclusion requests Account settings updates

2.2 Data Collected Automatically

When you access Capri Game through a browser or mobile device, certain technical information is recorded automatically:

  • Device type, operating system and browser version
  • IP address and general geographic location (city/country level — not GPS)
  • Pages visited, time spent on each page and navigation path through the platform
  • Game sessions — titles played, bet amounts, session duration and outcomes
  • Login timestamps and authentication method used
  • Cookie identifiers (see Section 7 for full cookie details)

2.3 Data From Third Parties

Capri Game may receive data about you from third-party service providers in limited circumstances:

  • Payment processors — confirmation of transaction status (success/failure), transaction reference numbers and payment method identifiers. Full card numbers and full mobile wallet account credentials are never shared with Capri Game.
  • Identity verification services — document validity confirmation and age/identity verification outcome (pass/fail). We receive the outcome, not raw document images in most cases.
  • Fraud prevention services — risk signals associated with device fingerprints or IP addresses to help identify fraudulent account activity.

3. How We Use Your Data


Every piece of data Capri Game holds is used for one or more specific purposes. We do not collect data on the off-chance it might be useful later. The table below maps each data type to its purpose:

Purpose Data Used
Account creation & management Identity data, contact data, account credentials
Processing deposits & withdrawals Financial data, identity data, transaction records
Age & identity verification (KYC) Identity data, verification outcome from third-party provider
Fraud prevention & security monitoring Device data, IP address, login history, transaction patterns
Responsible gaming enforcement Responsible gaming preferences, session data, deposit history
Customer support Support communications, account data relevant to the query
Platform improvement Anonymised usage data, aggregated game performance data
Marketing communications (where consented) Contact data, game preferences, bonus usage history
Legal & regulatory compliance Identity data, financial data, transaction records

Marketing Opt-Out: If you have consented to receive promotional communications from Capri Game and wish to stop, you can update your preference at any time in your account settings or by emailing support@caprigame.bet. Opting out of marketing will not affect your ability to use the platform.

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All game session data collected on Capri Game is used only for account management, security and responsible gaming enforcement.

5. Data Sharing


Capri Game does not sell, rent or trade your personal data to third parties for their own marketing or commercial purposes. We share data with third parties only in the following limited circumstances:

5.1 Service Providers

We work with carefully selected third-party service providers who process data on our behalf and are contractually bound to handle it securely and only for the specified purpose. These include:

  • Payment processors handling Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and card transactions
  • Identity and age verification service providers
  • Cloud infrastructure and hosting providers
  • Fraud detection and cybersecurity services
  • Customer support software providers

5.2 Legal Requirements

Capri Game may disclose personal data to regulatory authorities, law enforcement agencies or other official bodies when required to do so by applicable law or court order. We will notify you of such disclosure where legally permitted to do so.

5.3 Business Transfers

In the event of a merger, acquisition or sale of Capri Game's business or assets, your personal data may be transferred to the acquiring entity. You will be notified before your data is transferred and becomes subject to a different privacy policy.

We Do Not Sell Your Data: Capri Game does not sell your personal information to data brokers, advertisers or any other commercial third party. This is a firm policy, not a marketing claim.

6. Payment Data


Payment security is particularly important for Pakistani players using mobile wallets and bank transfers. Here is exactly how Capri Game handles financial data:

  • Full Easypaisa and JazzCash account numbers and PINs are never stored by Capri Game. Transactions are initiated via the respective payment gateway API and only a transaction reference is retained on our side.
  • Visa and Mastercard card details — the full card number, CVV and expiry — are processed exclusively by our certified payment gateway and are never transmitted to or stored on Capri Game's own servers.
  • IBFT bank account details provided for withdrawal purposes are stored in encrypted form and used solely to process your withdrawal requests.
  • Transaction records (amount, date, method, status) are retained for the period specified in Section 8 to fulfil legal record-keeping obligations.

All payment-related communications between your device and Capri Game's platform are protected by 256-bit SSL/TLS encryption. You will always see the padlock icon in your browser's address bar when transacting on Capri Game.

7. Cookies & Tracking Technologies


Capri Game uses cookies and similar technologies to keep the platform functional, secure and personalised. A cookie is a small text file placed on your device when you visit the platform. Here is what each type does:

Cookie Type Purpose Can Be Disabled?
Strictly Necessary Keep you logged in, maintain your session, remember your language preference and enable core platform functions. Without these, the platform will not work. No — required for the service to function
Security Detect unusual login patterns, prevent cross-site request forgery (CSRF) and support our fraud detection systems. No — required for account security
Analytical / Performance Collect anonymised data on page load times, navigation paths and error rates so we can improve the platform. No personal identifiers are attached to this data. Yes — via cookie preferences
Functional / Preference Remember your display preferences, last-visited game category and responsible gaming reminder settings. Yes — via cookie preferences

You can manage cookie preferences through your browser settings. Disabling analytical or functional cookies will not prevent you from using Capri Game but may affect some personalisation features. Disabling strictly necessary or security cookies will impair the platform's core functionality.

8. Data Retention


Capri Game retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The general retention periods we follow are:

  • Active account data — retained for the duration of your account registration plus a minimum of 5 years after account closure, to comply with anti-money laundering record-keeping requirements.
  • Transaction records — retained for a minimum of 5 years from the date of the transaction.
  • Support communications — retained for 2 years from the date of the interaction, or longer if the communication relates to an ongoing dispute or investigation.
  • Analytics data — aggregated, anonymised analytics data is retained indefinitely as it contains no personal identifiers. Session-level analytical data linked to your account is retained for 12 months.
  • Self-exclusion records — where a player has self-excluded, a record of the exclusion is retained permanently to prevent re-registration.

When the retention period for your data expires, it is securely deleted or irreversibly anonymised so that it can no longer be linked back to you.

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Capri Game's security infrastructure ensures that your financial data and winnings are always protected.

9. Security


Protecting your personal data is not an afterthought at Capri Game — it is built into the platform's technical architecture. The security measures we maintain include:

  • 256-bit SSL/TLS encryption on all data in transit between your device and Capri Game's servers
  • Encryption at rest for all sensitive stored data including payment details and identity documents
  • Strict access controls — Capri Game employees can only access the data they need for their specific role. Access logs are maintained and reviewed regularly
  • Penetration testing — the platform undergoes regular security testing by independent specialists
  • Two-factor authentication (2FA) — available for all player accounts and mandatory for internal administrative access
  • Secure password storage — passwords are hashed using a strong one-way algorithm. Capri Game staff cannot read your password

Your Role in Security: No platform security is complete without responsible behaviour from account holders. Use a strong, unique password for your Capri Game account. Never share your login credentials. Log out when using a shared device. If you suspect unauthorised access, contact support immediately.

10. Your Rights


As a Capri Game player, you have the following rights over your personal data. To exercise any of these rights, email support@caprigame.bet with your registered email address and the specific request. We will respond within 30 days.

Right of Access

Request a full copy of all personal data Capri Game holds about you, in a readable format, at any time.

Right to Rectification

Request correction of any personal data that is inaccurate or incomplete. You can update most account details directly from your profile settings.

Right to Erasure

Request deletion of your personal data where it is no longer necessary, where consent is withdrawn, or where no overriding legal basis exists for continued retention.

Right to Restriction

Request that we limit how we use your data — for example while a rectification request is being investigated or a dispute is pending.

Right to Portability

Receive a copy of data you provided to Capri Game in a structured, machine-readable format where processing is based on consent or contract.

Right to Object

Object to processing based on legitimate interests, including direct marketing. Marketing objections take effect immediately upon receipt of your request.

Note on Erasure Requests: While Capri Game will honour erasure requests where legally permissible, certain data — particularly transaction records and identity verification outcomes — must be retained for the minimum periods specified in Section 8 to comply with anti-money laundering regulations. We will explain clearly which data can be deleted immediately and which must be retained, and why.

11. Minors


Capri Game's services are strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18 years of age. If you are a parent or guardian and believe that a minor has registered on Capri Game using your device or payment method, please contact us immediately at support@caprigame.bet. We will investigate promptly, close the account and delete the associated personal data to the extent permitted by law. The account balance will be returned to the funding payment method.

Capri Game uses age verification checks during the registration process and may request documentary evidence of age before activating an account for full use. This is a responsible gaming commitment, not just a legal formality.

12. Changes to This Policy


Capri Game may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations or the services we provide. When we make a material change to this policy, we will notify registered players by email and display a prominent notice on the platform. The updated policy will specify its effective date.

Your continued use of Capri Game after the effective date of a policy update constitutes acceptance of the revised Privacy Policy. If you do not agree with a change, you may close your account in accordance with the account closure process described in our Terms and Conditions.

13. Contact Us


For any questions, requests or concerns related to this Privacy Policy or your personal data on Capri Game, please get in touch:

  • Email: support@caprigame.bet — all data-related requests are responded to within 30 days
  • Live Chat: Available 24/7 from your logged-in account dashboard for general queries
  • FAQ: Common privacy questions may be answered on our FAQ page

For responsible gaming requests including self-exclusion and deposit limits, visit our Responsible Gaming page — these requests are actioned immediately, around the clock.

How Capri Game Protects Your Data

A quick summary of the key security measures protecting every registered Capri Game player's personal and financial information.

256-bit SSL/TLS Encryption All data in transit between your device and our servers is fully encrypted
Encryption at Rest Stored data — including payment details — is encrypted in our secure infrastructure
Strict Access Controls Staff can only access the data their role requires — audit logs reviewed regularly
Regular Penetration Testing Independent security experts test the platform on a scheduled basis
Two-Factor Authentication Available for all player accounts; mandatory for all internal admin access
Secure Password Hashing Your password is stored as a one-way hash — Capri Game staff cannot read it
Why Pakistani Players Trust Capri Game
PKR — No Hidden Conversion

Your Capri Game balance is always in Pakistani Rupees. No dollar exposure, no conversion fee, no surprise deductions. What you deposit is what enters your account.

Data Not Sold — Ever

Capri Game does not sell player data to advertisers, data brokers or any third party for commercial gain. Your data is used to run your account — full stop.

Marketing You Control

Promotional emails and SMS only go out to players who have opted in. Unsubscribe at any time from account settings — instantly effective, no waiting period.

Minimal Data Collection

Capri Game only collects data it actually needs. If a piece of information has no clear use for running your account, keeping you safe or meeting legal requirements, we do not collect it.

Your Rights Are Real

Access, correction, deletion, portability — these are genuine rights you can exercise by emailing us. We respond within 30 days and act on legitimate requests promptly.

24/7 Privacy Support

Privacy queries, data requests and account security concerns are handled by Capri Game's support team around the clock — live chat or email, whichever you prefer.

Ready to Play on a Platform That Respects Your Privacy?

Capri Game was built for Pakistani players — PKR bets, Easypaisa and JazzCash payments, 300+ games and a privacy policy that means what it says. Register today and get started in under two minutes.

Data never sold 256-bit SSL encryption PKR throughout 18+ responsible gaming

Please gamble responsibly. Tools including deposit limits, session reminders and self-exclusion are available in your account settings. Visit our Responsible Gaming page for more information.