Capri Game FAQ — Pakistan Gaming Questions Answered

The minimum age to register and play on Capri Game is 18 years. This is a firm requirement with no exceptions. Age is verified during registration and again before your first withdrawal. Attempting to register if you are under 18 is a breach of our Terms and Conditions and will result in immediate account closure with forfeiture of any balance.

No. Each person may only hold one Capri Game account. Duplicate accounts are detected automatically through identity verification checks. If you are found to have opened a second account — for any reason, including reclaiming a welcome bonus — both accounts may be suspended and balances forfeited. If you have lost access to your existing account, contact support@caprigame.bet rather than registering again.

On the Login page, click "Forgot password? Visit FAQ" and follow the password reset steps. You will need access to your registered Pakistani mobile number to receive an OTP. Enter the OTP, then set a new password of at least 8 characters. The reset process takes under two minutes. If you no longer have access to your registered number, email support@caprigame.bet with your full name and CNIC for identity-based recovery.

Capri Game may request identity verification (KYC) before processing your first withdrawal or when making large transactions. Acceptable documents include a clear scan or photo of your Pakistani CNIC (front and back). In some cases, proof of payment method may also be requested — for example, a screenshot showing your Easypaisa or JazzCash account matching your registered name. KYC is completed by the support team within 24 hours of receiving documents.

Email support@caprigame.bet or use the live chat and request account closure. Any remaining PKR balance will be withdrawn to your registered payment method after identity verification. If you are closing your account due to gambling concerns, the quickest route is the self-exclusion tool in Account Settings → Responsible Gaming — it closes your account immediately and prevents future re-registration under the same identity.

Capri Game accepts deposits via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer and Visa/Mastercard debit or credit card. All transactions are in Pakistani Rupees (PKR). To deposit, log in, go to the Cashier, select your preferred method, enter the amount and follow the on-screen steps. Easypaisa and JazzCash deposits reflect in your balance within 60 seconds of approval.

The minimum deposit on Capri Game is Rs 500. There is no upper deposit limit for standard accounts. If you have set a deposit limit through the Responsible Gaming tools in your account settings, your deposits will be capped at the amount you chose — which you can reduce immediately or increase after a mandatory 24-hour waiting period.

Capri Game charges no fees on deposits. Every rupee you deposit reflects in your account balance in full. Note that your mobile wallet provider (Easypaisa, JazzCash etc.) may apply their own transaction charges on their side — these are not within Capri Game's control. Check your wallet provider's fee schedule if you notice a difference between the amount sent and the amount credited to your wallet.

First, wait five minutes and refresh your account balance — most pending deposits clear within this window. If it still has not appeared after five minutes, take a screenshot of the transaction confirmation from your Easypaisa, JazzCash or bank app showing the transaction ID, amount, date and recipient. Send this to support@caprigame.bet or via live chat. Our team traces and credits confirmed deposits within 30 minutes during working hours.

No. Capri Game only accepts deposits from payment accounts registered in your own name — the same name you used when creating your Capri Game account. Third-party deposits are rejected as a fraud prevention measure. Withdrawals are also only processed to accounts in your own name. If your deposit is declined, check that you are using a wallet or card registered under your name.

Log in, go to the Cashier, select Withdraw, choose your payment method (Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or card), enter the amount in PKR and confirm. Withdrawals to mobile wallets are typically processed within 15 minutes. Bank transfers may take up to 24 hours depending on your bank. Your withdrawal method must match the name on your Capri Game account.

The minimum withdrawal on Capri Game is Rs 1,000. Standard accounts have a daily withdrawal limit of Rs 500,000. VIP players on higher tiers have increased limits as part of their tier benefits — check the VIP Club page for tier-specific limits. If you need to process a withdrawal above your current limit, contact the support team to discuss options.

Capri Game charges no withdrawal fees. The full amount you request is sent to your payment method. As with deposits, your wallet or bank provider may apply their own receiving charges — these are outside Capri Game's control. The amount received in your Easypaisa or JazzCash wallet may differ from the amount you withdrew by any fee your provider applies.

Mobile wallet withdrawals (Easypaisa, JazzCash, NayaPay, SadaPay) are usually completed within 15 minutes. If yours has been pending for more than 30 minutes, check your account statement in the Cashier to confirm the status. If it shows "Processing", wait a further 30 minutes. If it shows "Pending" for over an hour, contact support@caprigame.bet with your withdrawal reference number and our team will investigate immediately.

Common reasons for withdrawal rejection include: incomplete KYC — you need to verify your identity before your first withdrawal; unmet bonus wagering requirements — bonus funds must meet their wagering conditions before they can be withdrawn; name mismatch — the payment account name does not match your registered name; or account restriction — a security flag has been placed pending investigation. Contact support for the specific reason on your account and we will help resolve it.

The welcome bonus is credited automatically when you complete your first deposit after registering. No bonus code is needed. The bonus amount and terms — including the wagering requirement multiple and eligible games — are displayed in the Promotions section of your account after your first deposit. Read the terms before playing with bonus funds so you know exactly what conditions apply before you can withdraw bonus-derived winnings.

A wagering requirement is the total amount you must bet before bonus funds or bonus-derived winnings become withdrawable. For example, a Rs 1,000 bonus with a 20x wagering requirement means you must place Rs 20,000 in qualifying bets before withdrawing. Your progress is shown in the Promotions section of your account. Not all games count equally towards wagering — slots typically contribute 100%, while live casino games may contribute less. Check the specific terms on your active bonus for the breakdown.

Bonuses have an expiry period — typically 7 to 30 days from when they are credited, depending on the specific promotion. If you did not complete the wagering requirement within the validity window, the bonus and any winnings derived from it are forfeited automatically by the system. The expiry date is always shown in the Promotions section. Contact support@caprigame.bet if you believe your bonus was removed in error — we will check the account history for you.

Yes. When a friend registers on Capri Game using your referral code and completes their first deposit, both you and your friend may receive a referral bonus. Your personal referral code is found in the Promotions section of your account after login. Your friend enters the code in the referral field during the registration process. Referral bonus terms including minimum deposit and wagering requirements are listed in the Promotions section.

Capri Game offers over 300 titles across multiple categories: Slots (150+ titles including video slots, classic slots and progressive jackpots), Teen Patti (Classic, Joker, Muflis), Card Games (Andar Bahar, Baccarat, Poker, Rummy), Crash Games (Aviator and others), Live Casino (roulette, blackjack, live Teen Patti with real dealers) and Sports Betting including PSL cricket. All games are accessible from one account on mobile or desktop.

All RNG (Random Number Generator) games on Capri Game — slots, card games and crash games — use certified random number generation systems audited by independent third-party testing labs. The outcomes of each game are determined by the RNG in real time and cannot be influenced by the platform or by players. RTPs (Return to Player percentages) for all slot and casino games are published and accessible from within each game. Live casino games use physical equipment (real cards, real wheels) streamed from professional studios.

Yes. Capri Game is fully optimised for mobile browsers on Android and iOS devices. Open caprigame.bet in Chrome, Safari or any standard mobile browser and the platform automatically adapts to your screen size. For a faster launch experience, add Capri Game to your home screen from your browser's Share or Options menu — this creates a one-tap shortcut that behaves like a native app without requiring a download from an app store.

The minimum bet across most Capri Game titles is Rs 200. Maximum bet limits vary by game and your account tier. Standard accounts have a maximum single bet of Rs 50,000 on most casino games. VIP players at higher tiers have elevated limits — see the VIP Club page for details. For live casino tables, minimum and maximum stake sizes are displayed on each table before you take a seat.

Log in to your account, navigate to PSL Betting from the main menu and you will see all available matches. Click on a match to view all markets — match winner, top batsman, total sixes, first wicket method and many others. Click the odds on the selection you want, enter your PKR stake in the bet slip on the right and confirm. For in-play betting during a live match, head to the Live Betting section where markets update ball by ball throughout the game.

Yes. The Live Cricket Score section provides real-time ball-by-ball score updates for PSL matches and international cricket. This is available to all players — including those who are not currently betting on the match. Scores refresh automatically with no need to reload the page. You can follow multiple matches simultaneously and switch between games from the same screen.

If a PSL match is officially cancelled, abandoned or postponed before the minimum qualifying overs are completed, all unsettled bets on that match are voided and stakes returned to your account in full. Bets that were settled before the abandonment (for example, bets on an individual over that already completed) are not reversed. Void bet stakes are returned to your balance automatically within 24 hours of the official result being confirmed by the league.

Yes. While cricket — and PSL betting in particular — is the most popular sports betting category on Capri Game among Pakistani players, the platform also offers betting markets on football (including European leagues, FIFA events and local matches), kabaddi, tennis and other international sports events. Available markets vary by season and event schedule. Check the Sports section of your account dashboard for the full list of currently available events.

Yes. Capri Game uses 256-bit SSL encryption on all connections — the same standard used by major Pakistani banks. Your login credentials, personal data and payment information are encrypted in transit and at rest. The platform uses device recognition to detect unusual login attempts and triggers OTP verification for sensitive actions like password changes or large withdrawals. All payment processing is handled through certified payment processors.

Act immediately. Contact support@caprigame.bet or use live chat and report the unauthorised access. Our security team can freeze your account within minutes to prevent further activity. Once secured, we will investigate the access logs and assist you in regaining control. Immediately after, change your password and your email account password (which may also have been compromised). Enable OTP verification for all future sensitive actions on your account.

Your personal data is used solely to operate your account, verify your identity, process payments and comply with legal requirements. Capri Game does not sell your personal information to third parties. Data is stored in encrypted form on secure servers. Full details of what data is collected, how it is stored, for how long and under what circumstances it may be shared are published in the Privacy Policy.

Go to Account Settings → Responsible Gaming → Deposit Limits. Choose daily, weekly or monthly, enter your maximum PKR amount and confirm. Reductions take effect immediately. Requests to increase a limit are subject to a mandatory 24-hour waiting period — this delay is intentional to give you time to reconsider. Full guidance on all responsible gaming tools is available on the Responsible Gaming page.

Go to Account Settings → Responsible Gaming → Self-Exclusion and confirm. Your account is closed immediately and permanently — you will not be able to reopen it or register a new account using the same identity. Any remaining balance is returned to your registered payment method after identity verification. Alternatively, contact support@caprigame.bet or live chat and request self-exclusion directly — our team will process it immediately, 24 hours a day.

A cooling-off period temporarily suspends your account for a fixed duration — 24 hours, 7 days, 14 days or 30 days. During this period you cannot log in, deposit or place bets. Go to Account Settings → Responsible Gaming → Cooling-Off Period, select the duration and confirm. The suspension activates immediately and cannot be reversed early by anyone — including the Capri Game support team. Use this tool when you want a firm break without permanently closing your account.

The first step is to contact Capri Game's support team at support@caprigame.bet or via live chat — available 24 hours a day. We will listen without judgement and help you activate the right responsible gaming tool immediately — whether that is a deposit limit, a cooling-off period or self-exclusion. The Responsible Gaming page also contains a self-assessment questionnaire, warning sign guidance and detailed information on all available tools. You are not alone and reaching out is always the right move.